Shipping & Delivery Policy – Watersoft India

At Watersoft India, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our platform.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Processing

All orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days.
Processing time may vary during weekends, holidays, or high-demand periods.
Customers will receive order confirmation and shipping details via email or mobile notification, wherever applicable.

2. Shipping Coverage

Watersoft India currently ships products across various locations within India.

Delivery availability may vary depending on:

Serviceable pin codes
Courier partner accessibility
Product type and stock availability

In rare cases where delivery is unavailable for a specific location, our team will contact you regarding alternative options or order cancellation.

3. Estimated Delivery Time

Estimated delivery timelines may vary depending on the customer’s location and courier operations.

Typical delivery timelines:

Metro cities: 2–5 business days
Other cities and towns: 4–8 business days
Remote areas: Delivery may take additional time

Please note that delivery timelines are estimates and may occasionally be affected due to:

Weather conditions
Public holidays
Transport disruptions
Operational delays from courier partners

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Certain products or promotional offers may include free shipping.
Additional delivery charges may apply for remote or special service locations.

5. Order Tracking

Once your order is shipped, tracking details may be shared through email, SMS, or WhatsApp, depending on the information provided during checkout.

Customers can use the tracking information to monitor shipment status directly with the courier partner.

6. Delayed Deliveries

While we try our best to ensure timely deliveries, unforeseen delays can sometimes occur.

Watersoft India shall not be held responsible for delays caused by:

Courier service interruptions
Natural disasters or emergencies
Incorrect shipping information provided by customers
Government restrictions or regional issues

Our support team will assist customers in resolving delivery-related concerns whenever possible.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details at the time of placing the order.

If a delivery fails due to:

Incorrect address
Incorrect contact number
Customer unavailable during delivery attempts

additional shipping charges may apply for re-delivery.

8. Damaged Packages

If you receive a damaged package, we recommend:

Recording an unboxing video
Taking clear photos of the package and product
Contacting our support team within 24 hours of delivery

Claims submitted without proper evidence may not be eligible for replacement or refund processing.

9. Contact Us

For any shipping or delivery-related queries, please contact:

Watersoft India
Website: watersoftindia.in
Email: support@watersoftindia.in

Shipping Policy