Refund & Return Policy – Watersoft India

At Watersoft India, customer satisfaction is important to us. This Refund & Return Policy outlines the terms under which returns, replacements, cancellations, and refunds are processed for products purchased through our website.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

Orders can be canceled before they are dispatched from our warehouse.

Once the order has been shipped, cancellation requests may not be accepted. In such cases, customers may follow the return process after receiving the product.

To request a cancellation, please contact our support team as soon as possible.

2. Return Eligibility

Customers may request a return only under the following conditions:

Product received is damaged or defective
Wrong product was delivered
Product has major manufacturing defects
Item received is incomplete or missing parts

To be eligible for a return:

The request must be made within 7 days of delivery
The product must be unused and in original condition
Original packaging, invoice, accessories, and manuals must be available

Watersoft India reserves the right to inspect the returned item before approving a refund or replacement.

3. Non-Returnable Items

Returns or refunds may not be accepted for:

Used or installed products
Products damaged due to improper handling
Customized or special-order items
Items returned without original packaging
Products with missing accessories or documentation

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

Refunds will be processed through the original payment method
Processing time may take 5–10 business days depending on your bank or payment provider

In some situations, partial refunds may be issued if the returned item does not meet full return conditions.

5. Replacement Policy

If a product is found to be defective or damaged during transit, we may provide a replacement instead of a refund, depending on product availability.

Customers may be asked to share:

Product images/videos
Packaging photos
Order details and invoice copy

6. Shipping Charges

Shipping charges are generally non-refundable
Return shipping costs may need to be borne by the customer unless the error occurred from our side
In case of damaged or incorrect products, Watersoft India may arrange pickup or reimburse shipping costs after verification

7. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account again
Contact your payment provider or bank
Reach out to our support team for assistance

Sometimes financial institutions may take additional time to reflect the refunded amount.

8. Contact Information

For any return, replacement, or refund-related queries, please contact:

Watersoft India
Website: watersoftindia.in
Email: support@watersoftindia.in

Refund Policy